Road to Recovery


The health and wellness of our Newport News commUNITY is a top priority.

We thoroughly cleaned the entire facility during our downtime. Based on government restrictions, food court seating will be limited. In order to enforce the CDC’s social distancing recommendations, our play area will remain closed.

The mall will be operating with reduced hours – 11am-7pm (Monday-Thursday), 11am-8pm (Friday-Saturday), & 12pm-6pm (Sunday)

Check back or sign up to receive our emails for updates.

Hours may vary and change. Please check with each restaurant or store for the most up-to-date news and hours.

  • Aeropostale
  • African Attractions
  • Aldo
  • All Star Sports
  • American Eagle & Aerie 
  • Auntie Anne’s 
  • AY Consultation
  • Bath & Body Works 
  • Better World Recycling
  • Blue Monkey Vapes
  • Body Bar
  • Cell Phone Zone
  • Champs Sports
  • Charley’s Steaks
  • Chick-fil-A
  • Chipotle 
  • Christopher & Banks
  • Cinnabon
  • CK Jewelry
  • Claire's 
  • Coffee Beanery
  • Collector’s Heaven
  • Cotton On 
  • Dairy Queen
  • Deep Six CBD
  • Dick’s Sporting Goods
  • Dillard's
  • DTLR 
  • Express 
  • Fancy Luxury Hair
  • Fashion Mood
  • Finish Line
  • Finesse 21
  • Flashlight Barber
  • Foot Locker
  • Francesca’s
  • Game Stop
  • GNC 
  • Great American Cookie
  • H&M 
  • Harris Jewelry
  • Helzberg Diamonds 
  • Hi Tech
  • Hollywood Nails
  • Hot Topic
  • House of Kemet
  • JCPenney 
  • Jewelry Empire
  • Journeys
  • Journeys Kidz
  • Kay Jewelers 
  • Kemet House
  • Kids Foot Locker
  • Kingdom Mens Suits
  • Kool Shades
  • LensCrafters 
  • Lids
  • Lotus Foot Spa 
  • Macy's
  • Master Brows
  • Mia & Maxx 
  • My Best Friend’s Cupcakes
  • My Eye Dr. 
  • Nail Pro
  • Nexus 
  • NY Gold & Diamond
  • Olive Ole 
  • Pandora 
  • Patrick Jewelers
  • Paradise Jewelers 
  • Piercing Pagoda 
  • Pretzel Twister
  • Rainbow
  • Red Robin
  • Reeds Jewelers
  • rue21 
  • Saucy Styles 
  • Sbarro
  • Shoe Gods 
  • Shoe Dept.
  • Spencers 
  • Subway
  • Sunglas Hut 
  • Suki Hana 
  • Tech Solutions 
  • The Children's Place 
  • The Walking Company 
  • Threading Impressions 
  • Tilt Studio 
  • T-Mania 
  • T-Mobile
  • Tilly's 
  • Tropical Smoothie
  • Twisted Crab - opening soon
  • Upstairs 
  • Vans 
  • Victoria's Secret 
  • Watch & Jewelry Repair
  • Yankee Candle  
  • Zales
  • Zumiez
  • 4 Your convenience

  • Requiring shoppers to wear face masks or face coverings in accordance with state regulations
  • Implementing a temporary parental escort policy
  • Offering sanitizing locations throughout the property
  • We thoroughly cleaned the entire facility during our downtime
  • Limited common area seating
  • Based on government restrictions, food court seating has been limited.
  • In order to enforce the CDC’s social distancing recommendations, our play area will remain closed
  • Our housekeeping partners are enhancing our cleaning and disinfecting protocols, utilizing recommended disinfectant, PH7Q
  • Requiring housekeeping and maintenance personnel wear masks and gloves.
  • Signage representing social distancing throughout the center.

  • Follow CDC recommendations
  • Use hand sanitizer
  • Practice social distancing - stay 6 ft apart
  • Wear a cloth mask
  • Regularly check this page for updates on your favorite destinations

  • Sanitize frequently with one of the following products:
    • Quat-Stat 5
    • Fight-Bac RTU
    • Triforce
    • PH7Q
  • Staff should wear cloth masks
  • Ask staff to self-report temperature prior to arriving to work.
  • Monitor staff health. If they feel ill, they should not report to work.
  • Ensure staff regularly wash hands following CDC protocols. Post the attached in the breakroom.
  • Have hand sanitizer available in store and/or know where the nearest mall sanitizer is located
  • Mark off 6 ft distance on floor for customer queuing.
  • Add plexiglass to your cash wrap.
  • Touchless payment options are preferred and recommended. 
  • Utilize our Mall2Go parking spots for online purchase pickup.
  • If you see something of concern, report it immediately to mall management:
  • Corporate inquiries can be sent to

Click here to download our full re-opening protocol.

Code of Conduct

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