Road to Recovery


The health and wellness of our Newport News commUNITY is a top priority.

We thoroughly cleaned the entire facility during our downtime. Based on government restrictions, food court seating will be limited. In order to enforce the CDC’s social distancing recommendations, our play area will remain closed.

The mall will be operating with reduced hours – 11am-7pm (Monday-Thursday), 11am-8pm (Friday-Saturday), & 12pm-6pm (Sunday)

Check back or sign up to receive our emails for updates.

Hours may vary and change. Please check with each restaurant or store for the most up-to-date news and hours.

  • Aeropostale
  • African Attractions
  • Aldo
  • All Star Sports
  • American Eagle & Aerie 
  • Auntie Anne’s 
  • AY Consultation
  • Bath & Body Works - open Monday-Saturday 11am-7pm; Sunday 12-6pm
  • Better World Recycling
  • Blue Monkey Vapes
  • Body Bar
  • Cell Phone Zone
  • Champs Sports
  • Charley’s Steaks
  • Chick-fil-A
  • Chipotle - limited dine-in, to-go & delivery orders 10:45am-10pm
  • Christopher & Banks
  • Cinnabon
  • CK Jewelry
  • Claire's 
  • Coffee Beanery
  • Collector’s Heaven
  • Cotton On 
  • Culture Shop
  • Dairy Queen
  • Deep Six CBD
  • Dick’s Sporting Goods
  • Dillard's
  • DTLR 
  • Express 
  • Fancy Luxury Hair
  • Fashion Mood
  • Finish Line
  • Flashlight Barber
  • Foot Locker
  • Francesca’s
  • Game Stop
  • GNC 
  • Great American Cookie
  • H&M 
  • Harris Jewelry
  • Helzberg Diamonds 
  • Hi Tech
  • Hollywood Nails
  • Hot Topic
  • JCPenney 
  • Jewelry Empire
  • Journeys
  • Journeys Kidz
  • Kay Jewelers 
  • Kids Foot Locker
  • Kingdom Mens Suits
  • Kool Shades
  • LensCrafters 
  • Lids
  • Lotus Foot Spa 
  • Macy's
  • Master Brows
  • Mia & Maxx 
  • My Best Friend’s Cupcakes
  • My Eye Dr. 
  • Nail Pro
  • Nexus 
  • NY Gold & Diamond
  • Olive Ole 
  • Pandora 
  • Patrick Jewelers
  • Paradise Jewelers 
  • Piercing Pagoda 
  • Pretzel Twister
  • Rainbow
  • Red Robin – dining room open, curbside pick-up and delivery also available Monday - Saturday 11am - 7pm, Sunday 11am - 6pm
  • Reeds Jewelers
  • rue21 
  • Rumba Cafe 
  • Saucy Styles 
  • Sbarro
  • Shark City Naturals
  • Shoe Gods 
  • Shoe Dept.
  • Spencers 
  • Subway
  • Sunglas Hut 
  • Suki Hana 
  • Tech Solutions 
  • The Children's Place 
  • The Walking Company - Open Wednesday thru Sunday
  • Threading Impressions 
  • Tilt Studio 
  • T-Mania 
  • T-Mobile
  • Tilly's 
  • Tropical Smoothie
  • Twisted Crab - opening 10/1
  • Upstairs 
  • Vans 
  • Victoria's Secret 
  • Watch & Jewelry Repair
  • Yankee Candle  
  • Zales
  • Zumiez
  • 4 Your convenience

  • Limiting the number of shoppers
  • Requiring shoppers to wear face masks or face coverings in accordance with state regulations
  • Implementing a temporary parental escort policy
  • Offering sanitizing locations throughout the property
  • We thoroughly cleaned the entire facility during our downtime
  • Removed common area seating
  • Based on government restrictions, food court seating has been limited.
  • In order to enforce the CDC’s social distancing recommendations, our play area will remain closed
  • Our housekeeping partners are enhancing our cleaning and disinfecting protocols, utilizing recommended disinfectant, PH7Q
  • Requiring housekeeping and maintenance personnel wear masks and gloves.
  • Placing floor decals as a visual representation of social distancing in our food court and at common area sales locations.

  • Follow CDC recommendations
  • Use hand sanitizer
  • Practice social distancing - stay 6 ft apart
  • Wear a cloth mask
  • Regularly check this page for updates on your favorite destinations

  • Sanitize frequently with one of the following products:
    • Quat-Stat 5
    • Fight-Bac RTU
    • Triforce
    • PH7Q
  • Staff should wear cloth masks
  • Ask staff to self-report temperature prior to arriving to work.
  • Monitor staff health. If they feel ill, they should not report to work.
  • Ensure staff regularly wash hands following CDC protocols. Post the attached in the breakroom.
  • Have hand sanitizer available in store and/or know where the nearest mall sanitizer is located
  • Mark off 6 ft distance on floor for customer queuing.
  • Add plexiglass to your cash wrap.
  • Touchless payment options are preferred and recommended. 
  • Utilize our Mall2Go parking spots for online purchase pickup.
  • If you see something of concern, report it immediately to mall management:
  • Corporate inquiries can be sent to

Click here to download our full re-opening protocol.

Code of Conduct

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